Contact
-
Montréal
1130 Sherbrooke Street West
Suite 1500
Montréal, Québec H3A 2M8
CanadaFor billing or customer
support inquiries:
+1.361.666.3617For all other inquires:
+1.917.740.7291 -
New York
16 West 36th Street
2nd Floor
New York, New York 10018
United StatesFor billing or customer
support inquiries:
+1.361.666.3617For all other inquires:
+1.917.740.7291 -
Singapore
Trehaus @ City Hall
#07-21, 109 North Bridge Road
Singapore 179097
SingaporeFor billing or customer
support inquiries:
+1.361.666.3617For all other inquires:
+1.917.740.7291
Contact
-
Montréal
1130 Sherbrooke Street West
Suite 1500
Montréal, Québec H3A 2M8
CanadaFor billing or customer
support inquiries:
+1.361.666.3617For all other inquires:
+1.917.740.7291 -
New York
16 West 36th Street
2nd Floor
New York, New York 10018
United StatesFor billing or customer
support inquiries:
+1.361.666.3617For all other inquires:
+1.917.740.7291 -
Singapore
Trehaus @ City Hall
#07-21, 109 North Bridge Road
Singapore 179097
SingaporeFor billing or customer
support inquiries:
+1.361.666.3617For all other inquires:
+1.917.740.7291
Partners
Plusgrade powers over 70 leading travel partners across six continents.
With proven success across every region, type of carrier and market,
the Plusgrade network is global and growing.
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Testimonial
Case study
Viewing 60
Aeromexico
Mexico City, Mexico
Name your price and upgrade to Clase Premier for less!
“Aeromexico worked with [another vendor] before moving our business to Plusgrade in late 2015. Our program has doubled in the last year alone and we would never consider returning to [our previous vendor].”
– SVP Revenue Management, Aeromexico
Air Mauritius
Port Louis, Mauritius
The Air Mauritius UpgradeNow is a service that gives the opportunity to upgrade to a higher class of service by making an offer at a price level that would be deemed acceptable by Air Mauritius. Economy Class passengers may upgrade to Premium Economy or Business Class, whereas Premium Economy passengers may upgrade to Business Class.
Air New Zealand
Auckland, New Zealand
OneUp makes it easy to request a cabin class upgrade when you’re booked on an Air New Zealand ticketed and operated international flight.
“More customers are enjoying our premium cabins and we’re getting more revenue.”
– Head of Customer Loyalty at Air New Zealand
Austrian Airlines
Vienna, Austria
Do you already have an Austrian Economy or Premium Economy Class ticket, but would like to enjoy even more comfort on your next flight? Bid Upgrade makes it possible! And the best thing about it: You set the price for your upgrade! Make us an offer for the price of your upgrade and we will let you know 72 hours before departure whether we accept your bid at the amount you suggested. With a little luck you will soon be enjoying all the comforts of an upgrade.
Cathay Pacific
Hong Kong SAR, China
A chance to enjoy a higher cabin class. More space, more cuisine choice, more service, and more perks mean a truly superior travel experience. With our new Upgrade Bid feature, eligible Economy and Premium Economy bookings on Cathay Pacific or Cathay Dragon flights have a chance to move one cabin class higher.
Copa Airlines
Panama City, Panama
If you have a ticket in Economy Class then you can apply for an upgrade to Business Class with FlyUp on any eligible segment of your next trip with Copa Airlines.
“Plusgrade is a great team! We are very happy to work with them, and more than partners, it feels like they’re part of the Copa family.
Our experience working with Plusgrade has been great; they are a highly effective and efficient team, very committed to our shared objectives and we don’t expect less than a high quality in their work.
Plusgrade is always looking for the best for their partners and open to new initiatives and continuous improvement. They are a key component on the development of Ancillary Revenue for Copa Airlines.”
– Commercial VP, Ancillary Revenue Management at Copa Airlines
CSA Czech Airlines
Prague, Czech Republic
If you have purchased an Economy Class ticket on our website and would like to travel Business Class, use the Plusgrade service. Place a bid of an amount you wish to pay for travelling Business Class and we will then evaluate your bid with regard to the ticket price and additional services purchased.
Ethiopian Airlines
Addis Ababa, Ethiopia
Relax in our state-of-the-art seats, enjoy courses that are designed to stimulate and satisfy your appetite and have access to our CloudNine Lounge for those traveling from Addis Ababa Airport. We look forward to seeing you onboard on one of Ethiopian flights!
Etihad Airways
Abu Dhabi, United Arab Emirates
Travel in more comfort by bidding for an upgrade to the next cabin.
Simply submit an offer through our bidding system. The higher your bid, the greater your chances of an upgrade. To make a bid, use the ‘Place your bid’ box below.
“From the outset, EY has enjoyed a very fruitful working relationship with the Plusgrade team. This has enabled our initial implementation to be delivered on time and ahead of budget. This speed to market approach has resulted in successfully driving revenue generation ahead of the initial targets but with no compromises made to risk.”
– Head of Revenue Management Operations at Etihad Airways
Gulf Air
Manama, Bahrain
Now, with Falcon Upgrade you have the chance to enjoy the privileges of Falcon Gold Class. Just place your bid offer for the eligible flight(s) and earn your upgrade.
Indulge yourself on our new state-of-art seats, breeze through priority check-in, relax in the luxury of our dedicated lounges (in Bahrain, Dubai and London) and make the most of a generous baggage allowance and a comfort travel pack.
Hawaiian Airlines
Honolulu, United States
Now upgrading to First Class can be yours with just a few taps of the keyboard and clicks of your mouse with Bid Up.
“We’re extremely excited to introduce Bid Up [by Plusgrade] to our guests. We understand travellers have different options when planning trips, which is why we’re committed to providing each guest with unique offerings and exceptional benefits.”
– Managing Director, Travel Products at Hawaiian Airlines
Icelandair
Reykjavik, Iceland
Icelandair passengers are already a class act, we know that for sure. But what if we could give you extra class – and a little luxury, too? Step on up from Economy to Saga Premium with our Class Up program. Traveling should be fun, so go ahead: bid for an opportunity to be upgraded. Make us an offer we (possibly) can’t refuse.
LATAM Airlines
Santiago, Chile
Every time you fly with us, you’ll have the opportunity to be chosen for a Cabin Upgrade. If you receive an invitation, you’ll be able to make an offer with what you’re willing to pay to enjoy the benefits of traveling in a superior cabin:Priority Check-in, VIP lounge access, Priority boarding.
Qantas
Sydney, Australia
Bid Now Upgrades is available by invitation only for selected Qantas flights. If your booking is eligible to recieve a Bid Now Upgrade invitation, you have the opportunity to make an upgrade offer to a more premium cabin.
“Our partnership with Plusgrade has over-delivered on customer engagement and continues to deliver meaningful ancillary revenue.”
– Manager, Ancillary Revenue at Qantas
Royal Caribbean
Miami, United States
Take your vacation to the next level. Introducing RoyalUp — a new bid-based stateroom upgrade program. In just a few simple steps, you could score a fantastic upgrade. From Ocean View and Balcony staterooms to the most expansive suites at sea. Just like a Royal Caribbean® adventure, the possibilities are endless.
Singapore Airlines
Singapore
Get there in greater style and comfort. Bid for an upgrade to Premium Economy Class or Business Class, and enjoy more legroom, food and beverage choices, as well as priority check-in and baggage handling. Best of all, you set a price you’re comfortable paying. You’ll only be charged if your bid is successful.
South African Airways
Johannesburg, South Africa
We are delighted to offer you a fantastic opportunity to experience luxury travel at its finest. With South African Airways StepUp you tell us what you’re willing to pay to upgrade your seat from Economy Class to Business Class.
“Within the first week of go live we achieved a significant improvement in both revenue and offers submitted.”
– Manager, Ancillary Revenue at South African Airways
SriLankan Airlines
Katunayake, Sri Lanka
Upgrade is SriLankan Airline’s latest value added service that offers you the opportunity to indulge in Business Class comforts. All you have to do is to place your bid online after purchasing your ticket and stand a chance to obtain an upgrade.
“The Plusgrade team was very supportive from the initiation of the project, during implementation and post cutover. The product stability and customer support can be rated as ‘high’. The professional and friendly communication and actions were identified as very positive factors. Their agility to do changes on client requests is appreciable.”
– Chief Network Engineer at SriLankan Airlines
Swiss International Air Lines
Zurich, Switzerland
Have you already booked a SWISS Economy ticket and have you always dreamed of enjoying the benefits of Business Class one day? Bid now for an upgrade and decide for yourself what an upgrade is worth to you. Up to 48 hours before departure, you will find out whether your bid has been successful.
“Our new upgrade program is expected to play a major role in building passenger confidence and loyalty in the long term. More passengers will have access to the personal space, comfort, privacy, and high-end service that come with a premium experience. These are all things that our travelers are looking for as they consider returning to the sky.”
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